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The Spectrum TV app, which lets Charter customers tap into their TV subscriptions on select OTT and mobile devices, is often used by Charter cable TV subscribers for secondary TVs within homes, in lieu of additional pricey leased set-tops. Roku execs, concerned with a much larger kerfuffle with Google that involves the tech giant's YouTube and YouTube TV apps, haven't mentioned Charter publicly in months. In June, a Charter rep told us there's nothing new to report in regard to the app support impasse that is keeping the cable operator's OTT users from accessing their service on the biggest connected TV device platform. IT ISN'T AVAILABLE ANYMORE IF YOU DO," stridently warned one Roku forum poster.
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Users reported attempts to fix the issue and regain Roku access to their Spectrum TV account by methods including reboot of their modem and streaming device, among other tricks.Īs Swann noted, unfortunately, an unknown number of these Roku users unwittingly tried to fix the issue by deleting their Spectrum TV app, only to find out that a fresh download isn't available in the Roku Channel Store. But as first reported by TV technology blogger Phillip Swann, frustrated users in the interim turned to social platforms, including Roku's community forum (opens in new tab), to discuss the problem. The attempt appears to have interjected a technology error that resulted in U.S.-based Charter subscribers getting the following error message across myriad types of devices, Roku included: “Spectrum TV is only available in the U.S.